About WebwinkelKeur What are cancellation fees?
Note! This only applies to applications through April 15, 2024. As of April 15, 2024, our application process has changed.
WebwinkelKeur believes that a trustmark should be affordable, so that it can actively fight to make online shopping safer. For this reason, WebwinkelKeur uses no fine print, but we are happy to help webshops get approved for free. No fixed certification fees like other quality marks, as a merchant you only pay for the cost of membership. If you are in the old scheme, and during the approval process you still want to cancel your application, we charge a fee of €30.
No standard certification fees
Where some labels charge standard certification fees, WebwinkelKeur does not charge these fees. We find it important that every online store has the opportunity to earn a trustmark. These additional costs sometimes make it unattractive for smaller merchants to apply for a trustmark. We understand this all too well and therefore do not believe in charging these additional costs by default.
The approval process
In principle, we help every webshop to comply with our code of conduct. In case of a rejection, you will receive an email with an overview of the points of improvement that still require attention. Through the inspection report, you have the opportunity to improve your store. You can then request a re-inspection for your online store at any time. To make this process easier and faster for the web store, we have prepared many sample texts. For example: general terms and conditions, a privacy policy and sample texts for the pages complaints & warranty and the right of withdrawal. These are available to all webshops free of charge on our website. This way you also know immediately that you meet those inspection requirements.
If you have not requested a new re-inspection within two weeks, you will receive an automatic e-mail from us. In it you have the option of requesting a re-inspection immediately, postponing the re-inspection by two weeks or canceling the inspection. If you are still under the old arrangement, and no action has been taken, the examination will be cancelled automatically. You will then receive a cancellation invoice of €30 excluding VAT for the inspection(s) performed.
Work in the inspections
The inspections of WebwinkelKeur are performed manually and with precision. It may happen that a web store has to be re-approved several times before it is approved. For example, because points of improvement are overlooked by the web shop owner. Our employees are happy to help the web store on its way to approval. For this we ask an active attitude of the merchant. For this reason, we send a reminder every two weeks.